FAQ

Comfort is one of the most important factors when it comes to evaluating a pair of shoes. That’s why, at Toni Pons, between 10 and 12 professionals assess each model. Only the most comfortable ones are released to the public.

There are countries whose production is synonymous with quality. Spain has a centuries-long tradition of craftsmanship. That’s why every pair of Toni Pons is made by artisans in Spain.

A brand only stands the test of time if its customers are satisfied. Toni Pons has been making shoes for more than 10,000,000 people all over the world since 1946.

Yes, we offer free shipping and free returns in all US orders.

Passwords are not needed to login. Simply visit this URL to login, you will receive a 6 digital code to your email address. Copy and paste it on the form and you'll have access to your account information, previous orders, and wish list. If you lost access to your email address, please reach out to us via info@tonipons.us

You will have to introduce your email in the Newsletter section that you’ll find in the footer of our website.

If you are a registered user, you will also be able to subscribe by doing a click to the sign-up option of the Newsletter.

Remember you can unsubscribe at any moment.

No, we do not have this payment method. If you have any trouble with the payment during the purchase, please contact us in info@shop.tonipons.com.

Once your order has been registered in our system, you will receive a confirmation e-mail regarding the items you have bought. It’s important that you receive this e-mail as it’s the way to be sure there hasn’t been any error during the process of the order. If you are a registered user, you will be able to find the order details in your account.

Most orders are delivered between 2 to 6 days. We prepare orders within 24h from Monday to Friday. All orders are shipped from Florida. The transit time ranges from 2 to 5 days depending on the destination state. If you have not received your order after 5 business days, please reach out to us via info@tonipons.us.

Shipping is free for all domestic orders in the US. 

There is a 30 day return window. 

 To return an item, access MY ACCOUNT: https://accounts.tonipons.us, to log in, you will need to introduce the email address you used with the purchase you want to return. A 6 digit code will be sent to your email. Once you receive it, copy it and paste it on the form to access to your account.

 Go to the ORDERS section to find the RETURN options. Select the reason for the return and click on REQUEST RETURN.

 Once the return is approved, you will receive an email with a link to print the pre-paid shipping label. Print the label and attach it to the package. Make sure not to attach the label directly to the shoe box. Both the item and the original box need to be in perfect condition. 

 Once the item is received at our warehouse, we will inspect the item and process the exchange or refund.

For more information see our return policy.

Toni Pons will cover the return costs for one shipment per order. The customer will pay additional shipment cost for additional returns.

For more information see our return policy.

JUTE SOLE:

First of all, it must be kept in mind that natural jute fibres can be easily damaged by water; therefore, it is important to avoid, as much as possible, contact of your espadrilles with water. It is not recommended to use them on rainy days and it is important to keep them in a dry place without humidity so that they remain in perfect condition. Under no circumstances should the espadrille be put into the washing machine, or submerged in water or placed under the tap, since the jute in contact with the water swells and will be damaged, falling apart. In case of rain, if the jute sole gets wet or acquires dampness, the best is to let it dry in the open air, without exposing it directly to the sun and always keeping the espadrille in a horizontal position. To clean the jute soles, it is better to remove the dust using a soft bristle brush. In case there are stains on the jute, they can be removed with an eraser. Another option is to sprinkle talcum powder over the jute and let it work for a few minutes to absorb the stain. Then use a brush to remove the spot completely. In the event the rubber on the sole separates from the jute, we recommend repairing it with silicone or glue.

SOLE LINED WITH CANVAS:

Use a microfiber cloth (one that does not detach threads), moisten with water and rub gently.

SOLE LINED WITH SUEDE OR LEATHER:

The cleaning process will be the same as the one we recommend for suede and leather uppers.

PLAIN COLOR OR STRIPED CANVAS UPPERS:

To clean the upper of our canvas espadrilles, we use a microfiber cloth (one that does not detach threads). We moisten with water and rub gently. It is also possible to use a soft bristle brush. If necessary, we can add a little bit of neutral soap to the moistened cloth and rub gently. Next, to remove the soap residue, we will use another microfiber cloth with water. To dry the espadrilles, we recommend leaving them outdoors, without exposing them directly to the sun, and always in a horizontal position. To clean food or grease stains, we recommend sprinkling talcum powder in the area of the stain and let it act for a few minutes to absorb the grease. Then rub with a soft brush to remove the remains of talcum and dirt.

OTHER FABRIC UPPERS:

There is a large variety of fabrics that can be used on espadrilles and each one has its own specific recommendations for cleaning and maintenance; but in general, you can use a microfiber cloth or a soft bristle brush for cleaning the tissues, always rubbing gently. In case of food or grease stains, we recommend sprinkling talcum powder in the area of the stain and let it act for a few minutes to absorb the grease. Then rub with a brush to remove the remains of talcum and dirt.

SUEDE OR NUBUC UPPERS:

To clean suede footwear superficially, we recommend using a microfibre cloth slightly dampened with water and then rub gently. To clean specific stains on the suede, it is possible to use an eraser or a piece of crepe to rub gently on the stain. Since the suede is a delicate material, the best advice to prevent dirt is to use a special waterproof solution for this type of leather.

LEATHER UPPERS:

To clean leather footwear, you can use a soft bristle brush or a cotton cloth slightly damp with water. To moisturize leather footwear or for a deeper cleaning, we recommend using a special colourless moisturizer for footwear with a cotton cloth that does not detach threads. It is very important in all cases, to let the shoe dry at room temperature to prevent cracks from appearing on the skin.

INSIDE PART OF THE SHOE:

If the espadrille gets dampness during the process, once it is clean, we recommend placing a microfiber cloth inside to absorb the moisture and maintain the shape of the shoe.

#INSTINT SUMMER COLLECTION:

Our espadrilles from Summer #instint collection stand out for their vulcanized, light and very flexible soles. For cleaning this type of foot wear we recommend using a microfiber cloth (which does not detach threads) moistened with water and, if necessary, a little neutral soap. Please rub gently. Next, to remove the soap residue, we will use another microfiber cloth with water. To dry the espadrilles, we recommend leaving them outdoors, but without exposing them directly to the sun and always in a horizontal position. It is recommended not to put them in the washing machine, as the fabrics may discolour.

#INSTINT WINTER COLLECTION:

Our shoes from Winter #instint collection stand out for their vulcanized soles, light and very flexible and for featuring a suede braid around. For cleaning, we recommend using a slightly moistened microfiber cloth and rub gently. In case of concrete spots on the suede pieces, you can use an eraser by rubbing gently.